FAQS

ARE YOUR ITEMS AUTHENTIC?

Yes we source all products from vetted suppliers across Europe. All our items come brand new with original tags and are 100% authentic!

DO YOU OFFER A PERSONAL SHOPPER SERVICE?

We are happy to off a personal shopper service and can source most items. Drop us an email or direct message on Instagram your desired item and we will work our magic.

HOW LONG IS DELIVERY?

We aim to ship all UK items next day free of charge with Royal Mail Tracked. However if unable for any reason we aim to have the products no later than 5 working days. You will receive a tracking confirmation as soon as it has been shipped.

For International Shipping we offer Tracked and Signed delivery that depending on where in the world should aim to be with you in 5-10 working days.

DO YOU ACCEPT RETURNS?

Unfortunately, we do not accept returns but we do offer exchanges or store credit, depending on your preference, within 14 days from purchase.

 

If you have any questions we would love to hear from you, simply contact us on clothing@thevautlt1.uk and we will be in touch.